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FAQs

Return Policy
We limit returns to 30 days for exchange or refund for defective merchandise. Non-defective returns will be charged a 20% restocking fee and shipping fees to and from the customer will be the responsibility of the customer. Please contact us before returning to get return instructions otherwise returns may not be accepted.

Shipping Time and Delivery
Orders are processed and ship out within 1-2 days and are delivered within 3-5 business days by US Mail. You should receive a confirmation email right after ordering if an email address is provided when ordering. You will receive another confirmation once your card has been charged and another once your order has shipped.

Shipping Costs
Shipping is FREE for all orders within the continental US.

How to Pay?

CODs: We're sorry, we do not accept CODs.

Checks/Money orders: We do accept checks/money orders. You can enter your order online by selecting the payment by check option. After you may send us payment by check or money order to:

JL Ryan
53 Avenue C
Burlington, Vermont 05408

Credit cards: We accept Visa, MasterCard, Discover, and American Express. You may use any of these forms of payment once you enter your order and are asked for payment.
Paypal: Yes, we do now accept payment by Paypal. Either select the option when checking out or send payments to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Paypal: We also accept payment by Paypal from verified accounts with confirmed matching shipping addresses. You may select payment by check when asked for payment when checking out and afterwards you may send payment to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , and please also note your order number in the payment.

Over the phone: You may call in your order to us. However, it is better to enter your order online first so that way there is less chance of us getting the order information incorrect. You may order online and select the “call for credit card payment” option. After you have submitted the order you may simply call us at 802-735-2149 and provide us the credit card number if you don’t wish to give it online. Or, we will call you for it within 24-48 hours if you don’t call us first.

Meeting Competitors' Prices
We will often try to meet or even beat a competitors price. Just let us know where the better deal is and we'll let you know know if we can match it.